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Frequently Asked Questions

Your Account & Orders

How do I cancel or change my order?

Orders begin processing immediately after they are placed. As a result, we are unable to change or cancel them once submitted. Medications are not able to be returned or exchanged.

Since processing begins right away, we are unable to change or exchange orders after they are placed. Medications are not able to be returned or exchanged.

Orders are typically reviewed and processed within 24 hours. After approval, they are shipped via standard or expedited delivery based on your selection and availability in your area. You will receive tracking once your order has shipped.

Ordering

States We Serve:
AL, AZ, AK, CO, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY, AR, CA, CT, HI, NJ

If you’re unsure about availability in your area, please reach out to our support team.

No signature is required. Orders are shipped via secure, no-contact delivery.

You can update your payment method by logging into your account and following the on-screen instructions.

Please visit the “Contact Us” section and submit a support ticket. Our team will respond promptly to assist you. Or you can email us at info@avararx.com or call us at (888) 275-0960

After your consultation, your order is sent to a licensed pharmacy for fulfillment. Once shipped, you’ll receive tracking details.

Log in to your account to update your shipping address at any time. Changes will apply to future shipments.

If you need to cancel or make changes to your order, please contact our support team as soon as possible after placing it. We’ll do our best to accommodate requests before your order is processed or shipped. Once an order has been submitted to the pharmacy, fulfilled, or shipped, changes or cancellations may no longer be available due to the nature of prescription medications and healthcare products.

Due to safety and regulatory guidelines, prescription medications and certain healthcare products are generally not eligible for exchange or return. If you received the wrong item, a damaged package, or there is an issue with your order, please contact our support team right away so we can review the situation and help resolve it.

Orders are typically reviewed and processed within 24 hours. After approval, they are shipped via standard or expedited delivery based on your selection and availability in your area. You will receive tracking once your order has shipped. 

Others

Can I use my health insurance?

We do not accept insurance. Our pricing is structured to be affordable and transparent, often costing less than traditional insurance co-pays.

Yes. Our providers are licensed to practice in the states where patients reside and follow all applicable regulations for telehealth and prescribing.

Soar Longevity works with Rush Pharmacy https://rushpharmacy.com/

sales@rushpharmacy.com that meet or exceed all federal and state requirements.
We encourage the use of LegitScript or NABP-accredited facilities.

We partner with Beluga Health that is a physician-led end-to-end virtual care platform.

Website: https://www.belugahealth.com/ Email: info@belugahealth.com

You are charged at the point of purchase. If our provider decides that you do not qualify for a medication, you will be refunded the cost of that medication. 
If the provider decides that you need a weaker formulation that what you’ve purchased, you will be refunded the difference.  

Yes. We prioritize your privacy and protect your data in accordance with HIPAA and other applicable regulations. Please see our Privacy Policy for full details.

If you are experiencing a medical emergency, call 9-1-1 immediately.

We provide services to individuals 18 years and older.

To comply with state laws, we must verify the identity of patients before treatment is provided.

Returns

How do I reorder?

You will receive a notification monthly to renew your prescription. Your provider will review your information monthly, and if eligible, you will have the option to continue your prescription. You will not be charged monthly unless you process your payment. Your monthly prescription is not automatically debited.

Due to federal and state law, medications cannot be returned. All sales are final. If you experience an issue, please contact our support team through the “Contact Us” section.